I wonder if anyone else has had similar experience?? Site states 2-4 days, but employees cite 4-5? Therefore no value added tax. It simply doesn't work.One cock up is just about understandable.

Instead they have complained to Trustpilot saying i violated Trustpilots policy.

Missed an essential component and then slow to resolve the problem, Truly an Awful Company that Lies to it Customers. They are fantastic and have plenty of settings for me to play around with.Loads of headroom by being 2500w.I can't wait for us to get together again to punch out some sounds through these wonderful speakers.I didn't expect to be paying the amount I did, as they are only for my studio. It would avoid confusion for UK residents if they just added ‘in Cologne Germany’ so as to avoid misunderstandings. Really bizarre behaviour as I'm literally trying to give them money and told to eff off ! Emailed then phoned customer service as soon as I got it to be Tolda GB version should have been in the package and it was their mistake Was told it would be sent ‘first class’. I was concerned after placing my around £1000 order and reviewing the trust pilot after that..

They had NEVER been contacted.

From distortion modules, to delays, reverberators, modulations effects, tuner and sustainer. I will continue to contact DV247 by email on a daily basis until I get my refund. The first time was to order a Jackson guitar, which arrived promptly, but minus the trem arm and with the addition of knife blade floating around in the packaging. (Sounded as though every body calls up and says "I didn't know you were in germany!" So in my case my issues were resolved just have to stick with it. DV247 have no legal or moral reason not to refund me. I wait a week or so and no further update from the store manager. Avoid them like the plagueUpdate 12/10/20 - after DV247 promptly reported and got this review took down because I mentioned the store manager's name (The only prompt thing they have done regarding my complaint) I contacted DHL and asked them if DV247 had contacted them in the past 10 WEEKS. All you need to say is UK orders placed online are shipped from Germany, UK warehouse for supplying local stores only. The Halle (Saale) branch is the first Korn music store in Saxony-Anhalt and the fifth in Germany.

I paid more for the stand than it cost elsewhere because they were showing a quicker delivery time but I have never received the stand. Tuner , Pick-Ups , Capodastros and Cables are essential for the best sounds. I spoke to the manager in the UK, Mark Griffiths I believe, whom is a very respectful and understanding gentleman. I was told by email to phone the store to complete the purchase. Again, Mark was a real gentleman to speak with and I apologised for my wrong assumption. The UK staff could be worse but the word "sorry" doesn't feature in their vocabulary despite mistakes being made at every opportunity. Subscribe now to our regularly released newsletter and be informed about the latest products and special offers.

I tried to explain how misleading this and to update the website mentioning this. So far my” more, “The ASSHOLE that owns the shop is a racist fucker! Thankful to the staff and owners for supporting developing musicians.” more, “ the right stuff for me. Update:OK, so following complaints from my most recent order, there was a no-quibble response and remedy in which a new, fully functional and well packaged guitar, fully set up, was dispatched. They used DHL who dumped the parcel on my doorstep when I was not in, forged my signature, and left the parcel to be stolen on 6th August 2020. Musikhaus Thomann is a German-based retailer of musical instruments, studio, lighting, and pro-audio equipment.Thomann became widely known primarily due to its large online retail operation, Thomann Cyberstore. We are currently assessing the review in accordance with our.

Then their UK manager eventually replied on 16th September saiyng that they were dealing with it an an update would be coming soon. READ CAREFULLY WHERE THE COMPANY IS LOCATED AND ENQUIRE WHERE IT IS BEING SHIPPED FROM. !” more, “. As we didn’t receive a confirmation of dispatch however, after 4 days we did phone their customer services who were very helpful in confirming it had been sent out ok.Arriving two days later, it was very well packaged being contained within two boxes with plenty of packaging between, which was as well as outer box had quite a few knocks in it from the freight handlers. Based on my experience i highly recommend and will come back once again. Ok, my initial comments were sarcastic but were not abusive.If their complaint was THE WAY something is said, instead of dealing with the actual content of my query, then they have no customer skills at all. So they are aware of messages and can respond, so perhaps instead of responding to a review they do not like, would it not have been more prudent to have responded to my original query and avoid a poor review ?. I have used this German company a few times and they always deliver. Adding a business to Yelp is always free. Avoid this company at all costs. They have provided the worst customer service I have ever had from a company.

I certainly wouldn’t buy anything from them again based on this experience.

The first time they only sent out one of the three items, this time one item was missing, I only received the packaging for it?! However i can fix the grille (it is bent in in one place) and the couple of dinks in the cab are not bad enough for me to return it. This was particularly alarming as I was opening the package with my 5 year old son. I ordered an electronic piano and stand in March for my son to play during lockdown. We are a Music store specialized in Electric and Acoustic Guitars and Basses , Amplifier , Effects and every Attachment for Guitarist and Bassists . Never heard a thing.

Only the latest review will count in the company's TrustScore. The courier did not hang around for me to check it over in any case.I would really prefer to have a choice of courier and to pay for this option. They always have sale on more items than other music instruments store here in Denmark. The staff could provide advice and details about the differences between the pianos, and also put together a nice package.