Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open the Help Pane. You can see all other aspects of your Microsoft Account at https://account.microsoft.com/. This issue occurs for users with multiple account aliases. In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.com account in Outlook for Windows. If you're using Outlook for Windows, see Fixes or workarounds for recent issues in Outlook for Windows. Blocking an item already in your Junk Email folder won't delete it. Blocking someone doesn't stop their email from coming to your mailbox, but it does automatically move the message to your Junk Email folder where you can review it (in case it was blocked in error). Learn how to do that for Edge, Chrome, Firefox or Safari. Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. Important: If you can't sign in, go to Account support. @jonhoneyball @Outlook @Office365 Joy . If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. Some browsers will have problems loading emails, time-out or run very slowly if advert and pop-up blockers are enabled, specifically: Use Microsoft Edge or another web browser. Then choose the option "Create a new email address and add it as an alias". Clear the browser cache. If you have deleted a lot of email, it may take some time for those items to move to or be deleted from the Deleted Items folder - leave the browser window open while the deleting takes place. Note: You will need to sign in first to get support. next to the entry and press Save. If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues. Uncheck Always allow cookies: Block all cookies. Exclude Outlook.com from the AdBlock settings. If both are correct, see the next section. You can also try the Microsoft Virtual Agent. Share your thoughts on the Outlook.com UserVoice site. To troubleshoot Outlook.com if you see a green checkmark on the service status page but you're having problems with your mail service, try these fixes in the order presented: Close and reopen your web browser. Some users may not be able to empty their Deleted Items folder. Although it’s not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites. If you have paid for support, contact your financial institution to report the charge as fraudulent. Learn more about Receiving email from blocked senders in Outlook.com. Visit Firefox support to learn how to Disable or remove Add-ons. We are investigating a possible problem. Once you have signed in and have a browser window open, then the links will work. Sign in to start using your new email address/alias. If you're using Outlook for Windows, see Fixes or workarounds for recent issues in Outlook for Windows. in the left side bar to show or hide folders. Tips: When viewing on a small screen, you may still need to: Maximize your browser window, or scroll left to view the folder list. We are aware of an issue where some customers cannot see images or pictures in their emails, or they are corrupted. Ask the sender to resend the picture as an attachment. For the time being to get the account to work in Outlook you need to change the primary alias to a Microsoft domain account, such as @outlook.com or @hotmail.com.. The Outlook client does not currently support using a non Microsoft domain primary alias. in Outlook.com as additional accounts in the Outlook profile. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Remove the problematic ad-blockers by managing extensions in Microsoft Edge, Internet Explorer, Firefox, Chrome. Check that you have not accidentally blocked the Gmail domain when blocking one Gmail user. At the top right corner of Google Chrome, select AdBlock and then select Don’t run on pages on this domain. Select the three line icon Recipients will also receive the email from the sender with the outlook_[long series of letters and numbers]@outlook.com format. Clear your browser cache. Don N (@DonNuzzi) ... Is anyone else having issues with @Outlook webpage won’t even load for me to login. For more information, please see Outlook email setup. On Monday, September 28, Microsoft users suffered a massive outage impacting Teams, Office 365 and Outlook. If deleted email comes back, it could be because you have deleted a lot of email recently. If you have paid for support, contact your financial institution to report the charge as fraudulent. Read how to Add your Outlook.com account to another mail app. Please sign out of Outlook.com and close all browser windows. If not, you can access your Microsoft account Profile at https://account.microsoft.com/profile/. I didn't used to get bothered by spam too much but recently I get several a day. Under Account Information, choose Add Account. @thurrott @Microsoft @Outlook The outlook spam filtering seems to have broken in the past week or so. If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. Emails sent via Outlook.com on the web works correctly and emails will be sent with the correct email address. on your Mac, choose Safari > Preferences > Privacy. We are currently investigating and apologize for the inconvenience. Refresh your browser to load Outlook.com again. When recipients reply to the email, the email bounces and you may receive the message “Undeliverable message when you send Internet mail in Outlook.”. This will give the screen more space to show the folders. Learn more about using the Family Calendar in Outlook.com. A recent change to the Family Calendar also removed some functionality that allowed the calendar to be viewed as a shared calendar in other applications like the Windows 10 Mail app and the Outlook desktop app as well as some third party apps.