We embed videos using YouTube’s privacy-enhanced mode. You are authorized to use these features solely for the purposes specified and for no other purposes. Furthermore we are using cookies, tracking-tools and targeting measures. DHL eCommerce Asia is a subsidiary of Deutsche Post DHL (DP DHL), which provides postal services worldwide and direct mail. All information these cookies collect is aggregated and therefore anonymous. DHL eCommerce Tracking offers Asia Pacific Portal customers the latest shipment information, in real time, direct to their computers, ... Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. / What Are the Controller's or Third Party's Legitimate Interests? DHL eCommerce Greater China Floor 24, No.268 Zhongshan Road (South) XinYuan Plaza Shanghai, 200010, P.R.C Contact: DHL eCommerce China Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data. warehouses, own transport park (about 76000 cars for delivery of cargoes and postal items). This requires websites to be designed in such a way that all users have equal access to information and functionality. DHL eCommerce Asia - is the national postal service (). Without these cookies, services you have asked for cannot be provided. Level AA and ARIA compliance standards have been followed in the DHL website’s HTML and CSS code. 6 (1) (a) of the European General Data Protection Regulation (GDPR). How to Manage Cookies / Right to Object and to Opt-out. The ‘share buttons’ are provided by AddThis. These phishing emails might include links that direct you to a spoofed website or online form where you are asked to enter personal information. Most web browsers allow some control of most cookies through the browser settings. If you have not received your package, please contact the merchant that sold you the product. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. As already stated above, this is based on Art. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. If a link appears suspicious, please do not click on it. Cookies are used to improve the functionality and use of our internet site, as well as for analytic and advertising purposes. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. In this section you will find links to DHL product and portal related privacy information. If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. Legal basis for the aforementioned processing is Art. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request. www.logistics.dhl/sg-en/home/footer/fraud-awareness.html. After 2 months parcel arrived in Australia where it is still held up. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL will be free to use and act on any information you submit. DHL eCommerce is a tracked mail service and can be tracked via the ParcelsApp.com tracking tool using your DHL eCommerce tracking number. A receiver is still obligated to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery. Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again. Parcel has arrived at destination country. Please take all appropriate safeguards before downloading information from these web pages. 6 (1) f) GDPR. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products. Who do I contact if I haven't received my package? Please check back frequently to be informed of any changes. In the following, we explain what information DHL global collects when you visit our website and how this information is used. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. The web tracking data will be stored for a period of 36 months and then automatically deleted. DHL eCommerce Asia provides simple and affordable international mail services to European, American, Asian business customers for letters and small goods. And they help us configure our offers so that they are as convenient and efficient as possible for you. You can track your parcel, shipment or order with the help of our website using the form above.