Shocked I am! Have a lovely day and good shopping! Prices are good but without customer service, I think the customer experience is terrible. YOOYY 1 avis. Each piece is crafted from the finest materials and designed to flatter every silhouette and to match with looks for any occasion. Hi Alistair, we are sorry for the problem you encountered with your order on yoox.com. YOOX’s own label 8 by YOOX was born as a way to fulfill the needs of an exacting, dynamic clientele. We see that you have already contacted us in this regard via email. We are glad to hear you are happy with your orders on YOOX! Fabulous merchandise at a very good price point. I ordered some shoes but they were big enough. We see that you have been already assisted in this regard via email and that the problem has been solved. The refund with Yoox takes about 2-3 weeks. They are absolutely rubbish I have ordered 360 pounds amount 3 things I clicked for express delivery 2 to 3 days and I ordered them 3days ago thier still in preparation haven’t been shipped and it’s the days amount up they says thiers difficulties finding my order very poor service no recommend first n last time I order from them because they carnt find my details either a lot of money has been taken and a order confirmation receipt was given saying they be a shipping one soon been the days it said it be here that I paid for and haven’t got no cloths really rubbish if I just had sit back n waited I wouldn’t never had my things to be sent I still dunno if they have after days of rining them and I have been waiting for the higher side of Yoox to ring and still haven’t had that not happy at all. I ordered shoes that did not fit me. Thank you in advance for your collaboration and have a nice day' I have received no assistance and no communication. I ordered shoes that did not fit me. I have been a customer with Yoox, as well as with sister companies Net-A-Porter and the Outnet for many years. Hello, thanks for your kind review We are glad to hear you are happy with your order on YOOX! I have 1 item to return and I just hope all goes well fingers crossed thanks Yoox!! I was shocked! I requested a new return label, which was not provided. YOOX reported this review for breaching of Trustpilot guidelines. Dear yoox, I sent you 4 emails with detailed pics of wrong item you sent me, but I still. Until you change this and spend more on customer service and a whole new ethos about customer care your apologies are worthless. Thank you in advance for your collaboration and have a nice day, Hi Anurag, we are sorry for the problem you encountered with your order on yoox.com. I have 1 item to return and I just hope all goes well fingers crossed thanks Yoox!! Two days ago the parcel for unknown reason returned on my doorstep. Thank you in advance for your collaboration and have a nice day. Quality jacket, Thank You. YOOX reported this review for breaching of Trustpilot guidelines. but my account is still empty. I usually do not buy watches but clothes and shoes! All rights reserved. We kindly invite you to follow up there for any other information. Awful customer service. After inquiry (since I did not receive a confirmation of receipt) I was told the parcel got lost within the shipping company and I had to wait for the outcome of the 8-day investigation. We kindly invite you to follow up there for any other information. Thank you in advance for your collaboration and have a nice day. We'll be more than happy to assist you in the future if you'll need our help. I am £466 short or rather they appropriated from me and I now need to start legal retrieval of the money for goods that was either lost or stolen within their own company. However, when I tried to track my new order no 0610Y64D92037D the reply was that's wrong. I tried to contact them but the customer service was out of service. CANT GET THE ORDERED ITEM AND CANT…CANT GET THE ORDERED ITEM AND CANT CANCEL???? have no reply from you.. I send an email and their answer is that the issue will be settled. I also sent an item back for exchange a while back and they haven't shipped the exchanged item although the item I sent back has been delivered to them. Thank you in advance for your collaboration and have a nice day, Hi Pauline, we are sorry for the problem you encountered with your order on yoox.com. but my account is still empty. The watch was rather cheap looking and not was I was looking for and I returned it straight away. Every time I press 'continue' I get an error message and it tries to get me to do some more shopping. Until you change this and spend more on customer service and a whole new ethos about customer care your apologies are worthless. The shoes are exactly how they appear on Yoox's website and they are packaged well. they are thieves !! Job 2 reviews. I would like to worn future customers that there is no way to file a complaint at the Yoox group. Rest assured that you'll receive assistance as soon as possible. Feel free to contact us if you need further assistance. We'll be more than happy to assist you in the future if you'll need our help. The price was amazing, they are just what I was looking for and better than expected and the delivery wasn’t that long (most bad reviews where about delivery...it did take 7 days but that’s fine I mean come on people everything is a few days behind due to Covid and people still moaning) All in all am one very happy customer and will be using this site again. Strengthen your review by uploading photos & videos. ARE THIS COMPANY IN TROUBLE?Following my previous review I got this reply from Yoox ' Hi Pauline, we are sorry for the problem you encountered with your order on yoox.com.