Please help, thank you. Hello, the home internet has been down since last night (as in no blue lights are on) and I have done numerous soft and hard resets since then. Services affected include: “Our teams are aware and already hard at work to get your services back up and running as soon as possible. We noticed that you're not using the latest version of your browser. team: 1-888-236-FIDO (3436). #hugs, a damaged fibre caused by a third-party contractor in the below area.”, Aside from intermittent dropped and failed calls on the Rogers and Fido network, How to Fix ‘Call Failed’ and Dropped Calls on Rogers, Fido, Telus and More, Freedom Mobile Offering Free 10GB Data Bonus If You Ask for It, First Look Comparison: MagSafe Charger vs Apple Watch Charger [PICS], How to Pre-Order iPhone 12, iPhone 12 Pro in Canada the Fastest Way Possible, iPhone 12 Pricing, Pre-Order Dates in Canada [LIST], Apple to Only Include 1 Sticker in New 2020 iPhone Boxes Reveals Unboxing [VIDEO], Apple’s HomePod mini Has Non-Detachable Power Cable, SpaceX Starlink Telecom License Approved in Canada by CRTC. You are lucky to get service for an hour, then it goes down again! I'll try again, then. My Fido Internet service is down again in Mississauga. 3 hours. According to several users on Twitter and outage tracking website DownDetector , some Rogers’ customers have noted that they are experiencing internet and home phone service issues in Toronto, Brampton, Ottawa, Hamilton, Scarborough and … Help support by whitelisting our site in your ad blocker. Are you dealing with an internet outage right now from Rogers and Fido? I'm going to send you a PM so we can check out what's going on with your internet. We help you find out what is wrong. The issue has been reported to Rogers and a master ticket is open. This is THE place to find answers, ask questions and share advice. ! Rogers and Fido customers are saying they’ve had outages since 10AM local time. We’ll help you get started, and be sure to check out the Library; your go-to for how-tos. Hey, I'll have to stop now because I've been on the phone close to 2.5 hours now and I'm not even sure reps are available right now or if they're trying to connect me directly to tech. Open Internet Explorer. Hi, so throughout the day I have called a few times but due to errands I haven't been able to wait through the transferring time to tech support until they were able to connect me. Just awful customer service on top of lousy internet service. I'm working from home and it's been out for 5 hours now. You can get a hold of them through our contact page right here. Update April 1, 4:11PM: According to Carry Telecom, the internet outage won’t be fixed until Thursday morning at 2-3AM EDT: Make sure "" is not listed under "Websites you've added to Compatibility View." What is happening in North Waterloo!!@##??? I'll send you a PM to confirm some details with you. Thanks! Click Tools again. Close and reopen Internet Explorer. Our technical support for Fido Internet is available 24/7, 365 days a year! You should inform your loyal customers of such offers instead of paying pay more for less service. Live. We’re sorry about the inconvenience and are working hard to get the site back in order. Please check back later to restart your transaction. I was put on hold immediately once I chose the 'real person' option and it hung up on me after 40 minutes of wait. Is that what's happening again? They wont even give me a credit to my account, — Amanda Daniels-Chavez (@canadiangirl_22) April 1, 2020. Find help and support to those issues here. Can't even call internet support because it isn't office hours yet so I'm using up data trying to find solutions.Last time it was down they told me it was an area outage. Having issues? Outages are being reported in Toronto, Brampton, Montreal, Ottawa, Kitchener, Mississauga, Scarborough, Hamilton and Markham for example, according to DownDetector. Not Working For Me! I've been calling again since after 9 pm because the rep told me when I called around 6:30 pm that the wait for transfer would be approx. Reports in last 20 minutes. Are you still having the same problem at the moment? If this is a reoccurring problem for my area, there has to be a better solution. That definitely shouldn't happen and we're going to get to the bottom of this! If you’re in southern Ontario and have experienced issues with your Rogers/Fido home internet or phone service today (April 1st), you’re not alone. We know how important it is to stay connected and are sorry for the interruption,” says Rogers. Yes, send me daily emails with Apple news! We recommend upgrading your browser. I called Fido for service, which entailed a girl in Montreal putting you on hold for about 15 - 20 mins, who was then supposed to arrange for a technician to do a home service call but instead transfers me to another customer service agent who cannot help with my home internet service. Hopefully they will help to fix it ASAP. Last week, all week..spotty and dropping. In Toronto, @FidoSolutions I need my internet back. — Carry Telecom INC. (@CarryTelecom) April 1, 2020, According to the Rogers Community Forums, they’re telling customers the outage is being caused by “a damaged fibre caused by a third-party contractor in the below area.”. The outage is also affecting Carry Telecom customers, which are on the Rogers network: Dear Carrytel Customers, due to a technical failure, our Rogers network is down. The connection will be back soon. Aside from intermittent dropped and failed calls on the Rogers and Fido network, some customers are also seeing internet outages in Ontario from both companies today. If Fido is down right now, we’ll list all the cities and regions affected. We got you covered. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.