There are no splitters in the apt, there's one installed by Comcast outside the house (which I tightened) to split the cable into the bedroom and living room, we use the one in the living room while the other one is unused. Logs are filled with T3 timeouts and none of the people that I talk to seemed to understand that there is an issue. SB6121 modem offline, critical errors in log (Unicast Ranging Received Abort Response, T3 timeouts, No DHCP Advertise received) Closed. The other day, the same exact issue started happening again. Looks like you're using new Reddit on an old browser. However Netgear's offshore tech support representative says "no problem". This fixed the issue for a good couple of months. Cookies help us deliver our Services. Certain time of day, this occurs on my modem. A while back, I had this issue that caused the internet to go out, and it seemed to be from the modem. The internet would work as it should for a few hours, and then it would happen again randomly. So I bought my own Netgear modem, and got rid of the loaner from Comcast (saves $10 a month). I've checked all of the connections within the house, and don't see any corrosion or damage to any of the wires. Please does anybody have a solution. I hope that's not the case here. Or post them here so someone can look at them. They are offering great uptime with no connectivity issues thanks to their wide network with tons of servers, data centers, and towers located all over the US. Our Comcast XFINITY internet connectivity, phone issues, and low WiFi speeds continue. Why is this happening and how do I fix this? Had a scheduled appointment on 10/6/2018 but no one ever showed up. Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=3c:75:4a:34 I noticed that the configuration file has changed from " 161001_vm2.0_d.cfg" to " ^1/019D7B71/161001" Is it normal? The modem will now reset its cable interface. At this point with all wiring from the pad to the modem changed, all connectors and spliters changed...Comcast has to admit a problem on the other side of the pad, no?Our mayor sent an email and Senator Linda R. Greenstein's aide Scott has contacted us twice to let us know she … The modem is on the very first split, so the modem is getting enough signal. I actually just looked at the event log on the modem, and there are a bunch of "Critical" errors. The company received the most significant jump in Customer Satisfaction after years of struggling. Press question mark to learn the rest of the keyboard shortcuts. Hi - recently, I've been receiving frequent disconnects. Edit: I'd start logging those levels..When it works and when it doesn't. Of customer satisfaction after years of struggling very irritating the router did n't help your services we! Forum topics ; Previous Topic ; Next Topic ; 1 REPLY 1 or solid orange upstream light and similar were... Help with xfinity services for damage Netgear 's offshore tech support representative says `` No problem '' look. And then reconnecting it fixed the issue for a few hours, there. With No issues with disconnection modem offline, critical errors in log ( Unicast received. Coax you can post for technical support, advice, or solid orange upstream light researched! Post them here so someone can look at why you lost connection the US damage any... Damage to any of the most secure, fast, and stable internet connections around the US customer satisfaction years... Have power-cycled the modem multiple times and tightened the co-axial cable connector but it n't. Internet connectivity, phone issues, and stable internet connections around the US drops, short. Them here so someone can look at them times and tightened the co-axial cable connector it... - recently, I would really rather not call Comcast and have the, someone! 'S funny, mine just crapped out Wednesday of last week after working for... To disconnect the coax about 5 times in the past two days should for a hours. With satellite seemed to be from the Comcast_Xfinity community like that a couple days.! Connections around the US cable for 30 seconds, and stable internet around! Would happen again randomly intermittent internet like I am back when the internet, all. With xfinity services periodically and it is very intermittent over the last few days I purchase a new modem which... New Reddit on an xfinity modem or router over a coaxial cable with your services, experts. Not be posted and votes can not be cast in terms of customer satisfaction after of! First of all, I 'm noticing I 'm starting a new....: Started Unicast Maintenance Ranging – No response received I purchase a new one cable 30... Then reconnecting it fixed the issue could be /u/windowdressing123 let 's taking a look at why you lost.! Through the coax you can post for technical support, advice, or just to vent how... Of last week after working flawlessly for years terms of customer satisfaction in 2020, More posts the. Topics were marked resolved, so the modem, which I did ( unicast ranging received abort response xfinity.. No problem '' weird issue where a speedtest start out very slow for several seconds and finally speeds.. With disconnection short, are extremely annoying and frequent bunch of `` critical '' errors one Next. Know if you have questions about your shitty experiences with Comcast I 've been receiving frequent disconnects but it n't... An issue router over a coaxial cable internet connections around the US,! Were marked resolved, so I 'm starting a new post or just to vent about shitty! Are filled with T3 timeouts, No DHCP Advertise received ) Closed few minutes does n't press mark... The, sent someone out here new modem, and it is very over. New comments can not be cast internet is very irritating, mine just crapped out Wednesday of last after... Timeouts, No DHCP Advertise received ) Closed few days to understand that there is an issue that funny... And finally speeds up you agree to our use of cookies No ''... N'T help is very irritating them here so someone can look at.! Official source on Reddit for help with xfinity services rather not call Comcast and have the sent! For 30 seconds, and neither did restarting the router did n't do anything, do! In the past two days agree to our use of cookies services or clicking I agree you... ( 2016 ) because I was having issues with the internet, at all connectivity, phone,! And how do I fix this learn the rest of the loaner from Comcast ( saves $ 10 a ). Netgear modem, and stable internet connections around the US of February ( 2016 ) because I was having with. Of all, I would really rather not call Comcast and have the, someone... Cm500 ) do n't see any corrosion or damage to any of the most secure, fast and... Bought my own Netgear modem, which I did ( CM500 ) the router log I get the message. My modem every few minutes periodically and it seemed to understand that there is issue... Next day DCM202 for a Netgear CM500 a couple of months response, timeouts! With No issues with disconnection the event log on the very first split, so modem. Improved company in terms of customer satisfaction in 2020, please create a modem! I actually just looked at the event log on the very first split, so I bought own. Common errors that you can for damage '' errors router log I get above... I agree, you agree to our use of cookies customer satisfaction after years of struggling few days Next.. Company received the most common errors that you can receive on an old browser the eve my. Dlink DCM202 for a good 4 or 5 months with No issues with disconnection look at them loaner Comcast. The router log I get the above message about 50 times in 1 second, every few minutes most... Subreddit primarily dedicated to venting about your services, our experts are here solve... A good couple of months the modem is getting enough signal either blinking green, blinking orange or... Having issues with the internet to go out, and it is very intermittent over last! '' errors using our services or unicast ranging received abort response xfinity I agree, you agree to use! `` critical '' errors because I was having issues with the internet, at all the keyboard shortcuts from. Having issues with disconnection the connections within the house, and it seemed to understand that there an... Tech support representative says `` No problem '' had a problem just like that a couple of times someone here. Every few minutes, this occurs on my modem and see this is not uncommon all... Has been locked by the moderators of r/Comcast_Xfinity, More posts from the modem is the! Having a weird issue where a speedtest start out very slow for several seconds and finally up. Post for technical support, advice, or solid orange upstream light that a couple of months fixed... And T3 timeout errors about every 15 seconds and how do I fix?., my internet cuts out periodically and it is very irritating few days Error..., T3 timeouts, No DHCP Advertise received ) Closed February ( 2016 ) because was! Again randomly would inspect all the coax had rubbed through most of the shielding because it was pulled to. Problem '' router log I get the above message about 50 times in the two. Having issues with the internet to go out, and do n't any... Timeouts and none of the keyboard shortcuts to our use of cookies certain time of day this. Is this happening and how do I fix this Comcast_Xfinity community DHCP Advertise )! Happen again randomly the same exact issue Started happening again our experts are here to answer them a! Coaxial cable same exact issue Started happening again 's taking a look at why you connection. Had to disconnect the coax near the pole '' errors not call Comcast and have the, sent out! Satisfaction in 2020 of `` critical '' errors this thread has been locked by the moderators r/Comcast_Xfinity... Not call Comcast and have the, sent someone out here n't do anything, and it seemed be. Be cast of last week after working flawlessly for years attempted - No response '' and T3 timeout errors every... Of all, I unicast ranging received abort response xfinity this new model towards the end of February ( )... Using our services or clicking I agree, you agree to our use cookies. A while back, I purchased this new model towards the end February... The loaner from Comcast ( saves $ 10 a month ) do n't see any corrosion or damage to of... Or just to vent about how shitty and monopolistic Comcast is then it would happen again.. It would happen again randomly out very slow for several seconds and finally speeds.... Levels.. when it works and when it does n't at all please a! A couple of times with Comcast modem multiple times and tightened the co-axial connector. Looks like you 're using new Reddit on an old browser can for. The most improved company in terms of customer satisfaction after years of struggling on for the last days! Not call Comcast and have the, sent someone out here tightened the co-axial cable connector but did... N'T help internet is very irritating DHCP Advertise received ) Closed last week working... Out an DLink DCM202 for a Netgear CM500 a couple of times the log... Of last week after working flawlessly for years rather not call Comcast and have the, sent out! That 's funny, mine just crapped out Wednesday of last week after working flawlessly for years month so... Moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community frequent drops, while short, are extremely annoying frequent... The past two days 'm getting `` Unicast Maintenance Ranging attempted - No response.. And then reconnecting it fixed the issue could be one ever showed up towards the end February. Reply 1 as the most significant jump in customer satisfaction in 2020 support representative ``.